FAQs

Orders

Due to our incredibly high volume of orders, we are not able to process returns, exchanges, cancel orders, or process refunds. Any rare exceptions will be to the discretion of our leadership team. Please be sure to consult the size chart on the item BEFORE checking out. 

In the case of an exception, all exchanges will be subject to a $15 processing fee paid via PayPal (paypal.me/afrosocalove).

Any requests for an exception must be made within 3 business days of receiving your item(s). Once again, exceptions are not guaranteed and are to the discretion of our leadership team.

If you do not receive an email from Afro Soca Love within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Support Black Colleges account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team via the Online Request Form.

Once your order has been fulfilled a tracking number will be emailed to the email address you provided. Please be sure to provide us your best email and don’t forget to check your spam and junk folders. As a reminder, items may take up to 1-2 weeks to arrive. 

Products

Yes! We have a size chart on every single item right above the size selection box and in our menu! Here is a link.

Good news! We get new items daily and often restock our most popular items. Simply visit the product page of your favorite items, and click the green “NOTIFY ME WHEN AVAILABLE” button in the middle of the page. Once the item is restocked, you’ll be notified right away via email!

Helpful Hint: Act quickly when you find a style, size, or color you like! Due to the fast fashion nature of our business, we never guarantee that an item will be restocked.

YES! In certain styles we go up to 5X! When selecting a size, if the product doesn’t have your size available, we do not currrntly offer your size for that item.

We recommend washing with like colors on a cold cycle. Some minor shrinkage may happen, if dried on high. Otherwise your item will maintain its size and shape for years to come!

Shipping

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy for current processing times and available shipping methods.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Afro Soca Love is proud to service our Tribe Family from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency converter located at the bottom of our website to change currency on the site. The site will default to US Dollars on the checkout page.

In some instances, delivery may be delayed depending on your country's customs. Afro Soca Love and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as ASL does not cover additional customs fee charges. ASL is not responsible for applicable customs fees, import duties, taxes, or any other charges.

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:

1) Contact our Customer Care team.

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

To report a damaged item, please use the following process:

1) Contact our Customer Care team at supply@afrosocalove.com or +1 (984)-213-5769. 

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery

This can happen if

(1) an address is invalid or missing information (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.


Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.

We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history indicative of "wardrobing;" An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-ASL items sent to our Distribution Center will be discarded upon receipt.

Other

If you are looking to partner or collaborate please send a DETAILED email to info@afrosocalove.com with your proposal and break down of what the partnership would look like. Please do not reach out to us looking for us to plan the partnership with you. Once you pitch the idea to us we will let you know if it is a fit for us and go from there. 

We are not hiring at the moment but please follow our instagram page @afrosocalove for any updates!

Please reach out to info@afrosocalove.com for any wholesale inquries.