Myron, I recommend updating AfroSocaLove Supply's policies to cover both merchandise and event tickets, while giving event tickets their own dedicated refund policy.

The goal is to make your terms clear to customers, establish consistent refund procedures, and reduce avoidable disputes and chargebacks.

I'll structure the revised policies around three principles:

• Clothing and merchandise: Customers should know when returns and exchanges are accepted, how to request them, and when refunds will be issued.

• Event tickets: Customers should understand the terms of admission, what happens when an event is postponed or canceled, and when they can request a refund.

• Customer protection: Your policies should accurately reflect how AfroSocaLove handles orders, deliveries, event changes, and refunds, without promising more than your business can consistently deliver.

One important distinction: A standard no-refunds policy for event tickets should not prevent customers from receiving refunds when required by applicable law or when AfroSocaLove has explicitly offered them.

Below are revised policies designed for your website, followed by a review of your existing language and recommendations for reducing payment disputes.

1. Revised AfroSocaLove Supply Refunds & Exchange Policy

The following version preserves your existing 14-day merchandise return window and 30-day issue-reporting period while adding separate terms for tickets, cancellations, and rescheduled events.

REFUNDS, RETURNS & EXCHANGES

At AfroSocaLove Supply, we are committed to providing an enjoyable shopping experience and creating memorable cultural experiences through our clothing, merchandise, and events.

We understand that circumstances can change and that occasionally an order or event may not go as planned. Our refund and exchange policies are designed to provide customers with clear information about their purchases and the options available when an issue arises.

This policy applies to purchases made directly through AfroSocaLove Supply and our affiliated AfroSocaLove event ticketing platforms.

Please review the applicable policy below before completing your purchase.

A. Clothing & Merchandise Returns

Return eligibility

Customers may request a return or exchange within 14 calendar days of receiving their merchandise.

To qualify for a standard return, merchandise must be unused, unworn, unwashed, and in its original condition, with original tags and packaging where applicable.

We also accept return or replacement requests for eligible merchandise affected by the following issues:

• Damaged merchandise received upon delivery.

• Defective products or items missing essential components.

• Incorrect merchandise, including the wrong product, size, or color sent by AfroSocaLove Supply.

If your item arrives damaged, defective, or incorrect, please contact us within 30 calendar days of receiving your order.

Claims reported after the applicable return period will be reviewed individually, subject to any additional rights provided by law.

How to request a return or exchange

To initiate a return, contact our Customer Experience Team at supply@afrosocalove.com.

Please include the following information:

1. Your order number.

2. The email address associated with your order.

3. The name and quantity of the merchandise you wish to return.

4. The reason for your return or exchange.

5. Photographs of the merchandise, particularly if the item is damaged, defective, or incorrect.

6. Your preferred resolution: refund to your original payment method, store credit, or exchange.

Our team will review your request and provide further instructions.

Do not send merchandise back before receiving return instructions, as unauthorized returns may experience processing delays.

Return shipping

For approved returns involving incorrect, damaged, or defective merchandise attributable to AfroSocaLove Supply, we will provide an appropriate return shipping solution at no additional cost to the customer.

For standard returns involving a change of mind, incorrect sizing selected by the customer, or a personal preference, the customer may be responsible for return shipping costs.

Any applicable return shipping charges will be communicated before the return is processed.

Customers are encouraged to retain their return tracking information until the refund or exchange has been completed.

Refund processing

Once returned merchandise has been received and inspected, our team will notify you of the status of your return.

Approved refunds will be issued to the original payment method unless the customer chooses another available resolution.

Refunds will generally be initiated within 7 business days after an eligible return has been received and approved, or sooner where required by law.

Additional time may be required for your bank or payment provider to post the refund to your account.

If you choose store credit, the credit will be issued only with your agreement.

Original shipping charges are generally nonrefundable for standard returns involving a change of mind. Where an order is incorrect, defective, damaged, or undelivered, applicable shipping charges will be refunded as required by law and the circumstances of the order.

Exchanges

Exchanges are subject to product availability.

If your requested replacement is unavailable, you may select an alternative item of equal value, accept store credit, or request a refund if your return is eligible.

Customers requesting an exchange because they ordered the wrong size may be responsible for return shipping and any applicable additional shipping costs.

Where AfroSocaLove Supply shipped an incorrect size or item, we will provide an appropriate correction without additional merchandise or shipping charges.

B. Merchandise Shipping & Delivery

Order processing and delivery

Merchandise orders generally arrive within 14–30 days, depending on product availability, processing requirements, and the shipping destination.

Certain products may require additional production or fulfillment time.

Estimated shipping or delivery dates will be provided when available. Processing times may increase during holidays, promotional sales, and periods of unusually high order volume.

If we are unable to ship your order within the advertised shipping timeframe, we will notify you of the delay and provide the options required by applicable law, including the opportunity to cancel and receive a refund.

Customers will not be required to accept an indefinite shipping delay.

Shipping rates

Shipping charges are calculated based on the shipping method, destination, package dimensions, weight, and applicable carrier charges.

Any additional shipping charges requiring customer approval will be communicated before they are charged.

Lost, stolen, damaged, or undelivered packages

If your order has not arrived, is damaged during shipment, or appears to have been lost, please contact supply@afrosocalove.com.

Our Customer Experience Team will investigate the issue using available tracking information, delivery confirmation, and carrier records.

Where appropriate, we will assist with a carrier claim or offer a replacement or refund.

A package being marked as delivered does not automatically mean that all responsibility for a shipping or fulfillment issue rests with the customer.

Claims involving verified delivery, suspected theft after delivery, incorrect shipping addresses, or other delivery disputes will be reviewed according to the circumstances and applicable law.

Customers are encouraged to provide accurate shipping information and contact us promptly if they identify a delivery issue.

C. International Orders

AfroSocaLove Supply offers international shipping to eligible destinations.

Available shipping services, costs, and estimated delivery times may vary depending on the destination and the merchandise purchased.

International customers may be responsible for customs duties, import taxes, and other charges imposed by their country, unless otherwise stated at checkout.

These charges are separate from the merchandise purchase price and shipping fees.

International shipping delays may occur due to customs processing, carrier disruptions, and other circumstances outside our direct control.

Where tracking is available, customers will receive the relevant shipment information.

International orders remain subject to our applicable merchandise return, refund, and shipping policies, as well as any mandatory consumer protection laws.

D. Event Tickets & Admission

AfroSocaLove Supply may offer tickets to AfroSocaLove Festivals, AfroSocaLove Marketplace Tour events, One Love Festivals, and other affiliated experiences.

Event tickets are digital admission products and are not subject to our merchandise return or exchange policy.

All ticket purchases are governed by our separate Event Ticket Refund & Exchange Policy, which addresses cancellations, postponements, rescheduled events, ticket transfers, admission requirements, and refund requests.

For full event ticket terms, please review our Event Ticket Refund & Exchange Policy before purchasing a ticket.

Ticket inquiries and refund requests should be directed to:

ticketing@afrosocalove.com

E. Customer Service & Refund Assistance

We encourage customers to contact us directly if they experience an issue with their purchase.

For clothing, merchandise, returns, or shipping inquiries:

supply@afrosocalove.com

For event tickets, admission, cancellations, postponements, or ticket refunds:

ticketing@afrosocalove.com

Please include your order number, purchase email address, and a brief description of your concern so our team can investigate and assist you.

Nothing in this policy limits or excludes consumer rights that cannot legally be waived.

2. Separate Event Ticket Refund & Exchange Policy

This policy establishes consistent rules for regular ticket purchases, canceled events, and postponements. It also accommodates your existing practice of offering complimentary tickets when certain events are rescheduled.

AFROSOCALOVE EVENT TICKET REFUND & EXCHANGE POLICY

Thank you for purchasing tickets to an AfroSocaLove event.

AfroSocaLove is committed to creating memorable cultural experiences through music, food, art, entertainment, and community.

We understand that event dates, venues, and other arrangements may occasionally change. This policy explains how ticket purchases, refunds, cancellations, postponements, and admission are handled.

This policy applies to event tickets purchased directly through AfroSocaLove Supply, AfroSocaLove, or an authorized affiliated ticketing platform, subject to any additional disclosed event-specific terms and applicable law.

1. General Ticket Purchases

All ticket sales are considered final for events that proceed as scheduled, except as expressly provided in this policy or required by applicable law.

Customers are responsible for reviewing the event date, start time, location, ticket category, and admission requirements before completing their purchases.

Refunds are not ordinarily provided for the following circumstances:

• A customer changes their mind after purchasing a ticket.

• A customer is unable to attend an event that proceeds as scheduled.

• A customer arrives late or does not attend the event.

• A customer purchases tickets for the wrong event or date.

• A customer is unable to attend because of personal scheduling conflicts.

These general restrictions do not override the cancellation, postponement, or rescheduling provisions below.

2. Event Cancellations

If AfroSocaLove cancels an event and does not provide a replacement event, customers will be eligible for a refund of their affected ticket purchase.

Refunds will be issued to the original payment method whenever possible.

For tickets sold directly by AfroSocaLove, cancellation refunds will include the ticket purchase price and any mandatory ticket fees collected by us. Fees collected independently by third-party ticketing providers will be handled according to the applicable platform terms and legal requirements.

Refunds for canceled events will be initiated within 30 calendar days of the cancellation, or sooner where required by applicable law.

Customers will be notified of the cancellation through the email address provided at purchase and, where appropriate, through our official event communication channels.

Customers who purchased tickets through an independent third-party ticket seller may also need to follow that provider's refund procedures.

3. Event Postponements & Rescheduled Dates

If an event is postponed or rescheduled, AfroSocaLove will notify affected ticket holders of the updated event information as soon as reasonably possible.

Tickets purchased for the original event will remain valid for the rescheduled date, provided that the ticket holder has not received a refund for those tickets.

Customers who wish to attend the rescheduled event may retain their original tickets without making another purchase.

Customers who do not wish to attend the rescheduled event may request a refund of their affected ticket purchase.

A refund request can be submitted to ticketing@afrosocalove.com.

Approved refunds for rescheduled events will be initiated within 30 calendar days of receiving the refund request, or sooner where required by applicable law.

Customers do not need to accept store credit, complimentary tickets, or admission to another event instead of a refund when they are entitled to a monetary refund.

If an event is postponed and a new date has not yet been confirmed, affected ticket holders may request a refund rather than retain their tickets indefinitely.

If an event is subsequently canceled, the cancellation provisions of this policy will apply.

4. Complimentary Tickets & Additional Admission Offers

AfroSocaLove may occasionally provide complimentary tickets, bonus admission, upgraded experiences, or other accommodations when an event is postponed or rescheduled.

Such offers are intended to thank customers for their patience and continued support.

Complimentary ticket offers will be communicated separately and may vary by event.

Customers who choose to retain their original tickets may be eligible for any applicable complimentary admission offer.

Accepting complimentary tickets does not waive a customer's applicable refund rights unless a lawful, clearly disclosed agreement provides otherwise.

If a customer requests and receives a refund, any complimentary tickets issued solely as an incentive for retaining the refunded purchase may be canceled.

Complimentary tickets have no cash redemption value and are not independently refundable.

5. Changes to Event Location, Schedule, or Programming

AfroSocaLove reserves the right to make reasonable changes to event schedules, performers, programming, and other event arrangements when necessary.

Changes may occur because of weather, artist availability, venue requirements, permitting decisions, safety considerations, or other operational circumstances.

If an event is moved to another date or canceled, the applicable refund provisions of this policy will apply.

If the event's location, duration, admission category, or overall experience changes materially, AfroSocaLove will notify affected ticket holders and review available accommodations and refund options in accordance with the circumstances, the terms applicable at purchase, and applicable law.

Minor schedule adjustments or changes to individual performers do not automatically entitle a customer to a refund unless a specific feature was guaranteed as part of the purchase or a refund is otherwise required.

6. Weather & Unforeseen Circumstances

Some AfroSocaLove events take place outdoors and may be affected by weather conditions, government restrictions, public safety concerns, emergencies, or circumstances outside our reasonable control.

AfroSocaLove may postpone, relocate, modify, or cancel an event when necessary to protect attendees, vendors, performers, and staff.

If an event is canceled or rescheduled, customers will receive the refund options described in this policy.

If an event begins but is interrupted or shortened, refund eligibility will depend on the extent of the interruption, the portion of the event delivered, the terms applicable to the purchase, and any applicable legal requirements.

The fact that a disruption was caused by circumstances outside our control does not automatically eliminate customers' applicable refund rights.

7. Ticket Transfers & Exchanges

Ticket transfers may be permitted when supported by the ticketing platform and the applicable event's admission requirements.

Customers seeking to transfer a ticket to another attendee should contact ticketing@afrosocalove.com before the event.

Please include the original order number, purchase email address, and the name of the proposed replacement attendee.

Transfers may be subject to verification and approval.

Ticket upgrades or exchanges between admission categories, including General Admission and VIP, may be available depending on ticket availability and event-specific arrangements.

Any applicable price difference will be communicated before an exchange is completed.

Tickets obtained through unauthorized resale, duplication, or fraudulent transactions may be subject to verification and refusal of admission, consistent with applicable law.

8. Event Admission & Check-In

Customers should retain their order confirmation, digital ticket, or other accepted proof of purchase.

AfroSocaLove may verify admission using the customer's ticket, purchase name, order number, QR code, or another approved check-in method.

Tickets generally provide one admission per authorized ticket holder unless the ticket expressly includes additional admissions.

Complimentary tickets issued as part of a promotional offer may carry separate admission conditions, which will be communicated when the offer is made.

Tickets already redeemed for admission are generally nonrefundable unless the event circumstances or applicable law provide otherwise.

AfroSocaLove may deny admission or remove an attendee for unlawful conduct, harassment, threats, violence, or serious violations of published venue or event safety requirements, subject to applicable law.

9. How to Request an Event Ticket Refund

To submit a refund request, please email:

ticketing@afrosocalove.com

Include the following information:

1. Your full name.

2. The email address associated with your ticket purchase.

3. Your order number or ticket confirmation number.

4. The event name, city, and scheduled date.

5. The number and type of tickets for which you are requesting a refund.

6. A brief explanation of your refund request.

Our Customer Experience Team will review your request and provide a response or an update on its status.

Customers requesting a refund for an event cancellation or postponement will not be required to provide an additional personal justification beyond the information reasonably necessary to identify and process their eligible purchase.

Approved refunds will be issued to the original payment method whenever possible.

Refunds will be initiated within the applicable timeframe described in this policy. Banks and payment providers may require additional time to post the funds to the customer's account.

If the original payment method is unavailable, our team will work with the customer to identify an appropriate alternative refund method.

10. Purchases Through Third-Party Ticketing Platforms

Tickets may be sold through Eventbrite, Shopify, or other authorized ticketing providers.

Customers purchasing tickets through these platforms may receive their confirmations and refunds through the same provider.

Platform-specific processing requirements may apply, but they do not eliminate refund rights provided by applicable law or by the ticket seller's commitments at the time of purchase.

If you are unsure which platform processed your ticket purchase, please contact ticketing@afrosocalove.com with your order details.

Our team will assist you in identifying the appropriate refund process.

11. Contact Information

For all ticket-related inquiries, please contact:

AfroSocaLove Customer Experience Team

Email: ticketing@afrosocalove.com

Website: https://afrosocalove.com

Please retain your order confirmation and relevant correspondence until your inquiry has been resolved.

This policy does not limit or exclude any rights or remedies available to customers under applicable consumer protection laws.