Refunds/Exchange Policy
REFUNDS AND EXCHANGES
Our Returns Team aims to make your experience as easy and seamless as possible, items can be returned within 14 days after you received the item.
You may request the Return Label from our Customer Experience/Gratitude team after processing your return in our Returns Center. You may reach them at supply@afrosocalove.com.
Note that our Customer Experience/Gratitude team will be able to assist you in processing your return request as well. Simply contact them within 30 days after you received the item and send them the details:
- Order #
- Email Address associated with your Afrosocalovesupply account
- The name(s) and quantity of the item(s) you wish to return
- The reason for your return
- The image of the item you wish to return (especially if its damaged or defective and/or in the wrong size or color variant/item)
- The resolution you prefer (refund to store credit, refund to original payment method, exchange/replacement)
As soon as we receive the item in as-shipped condition, we will refund you the purchase price and inform you via email.
The acceptable Return and Refund reasons are as follows:
- Damaged: The product is damaged in delivery
- Defective: The product does not function or missing parts as described/shown on the site
-
Incorrect/Wrong Item: Not the product you ordered (e.g. wrong size, product, or color)
Please note that should your return request does not fall under the above-mentioned reasons, please print the RMA document that is provided at the end of the return process or via your email address. If this is not included with the shipment, the return may take a while to be processed or the request may not be fulfilled. Should your preferred resolution is a refund or store credit, please send us the tracking number of your returned item(s).
SHIPPING POLICY
All orders may take up to 14 - 30 days to arrive. Many orders arrive sooner, it depends on the immediate availability of what you ordered. Currently we do not offer expedited shipping.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please also note that the shipping rates are flat rate, currently based on weight of the items purchased. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. If a larger sized flat rate shipping method is required we will invoice you the shipping difference.
We are not responsible for lost/stolen or damaged items. You will need to refer to the carrier and advise of the issue and place the appropriate claim. Once the items leave our facilities and the carrier states delivered it is no longer within our policy to replace anything lost/stolen or damaged. We will do everything in our power to assist you and we guarantee satisfaction from a small business standpoint.
Holidays also will increase shipping time.
==> Please note that during sales & promotions, processing times may increase as order influx increases at those times. Please allow up to 10 business days during this time. We strive to send orders out as quickly as possible and will notify you of any major delays. Order status inquiries are welcome. Please direct them to supply@afrosocalove.com
INTERNATIONAL CUSTOMERS
All international orders will be shipped via USPS. Depending on the total weight of the order, you will have a choice of First Class International, Priority International, or International Express Mail. If selecting First Class International, although it is the cheapest method, please note that the typical delivery time will generally be 10-15 days, possibly longer depending on your country. Priority Mailing is generally 6-8 days. USPS DOES NOT offer any kind of tracking for First Class International or Priority International. You will receive a customs confirmation number that informs of acceptance by the post office to forward onto Customs for international shipment.
Once an order has been shipped from our facility, we are no longer responsible, as mail delays and other extenuating circumstances are beyond our control.
Customs fees vary by country. The customer is solely responsible for any customs duties or taxes associated with their purchase.
