Privacy Policy and Terms Of Service
Effective Date: September 24, 2026
Website: https://afrosocalovesupply.com
Welcome to AfroSocaLove Supply.
AfroSocaLove Supply offers clothing, merchandise, event tickets, and cultural experiences through our online store and affiliated event brands, including AfroSocaLove Festivals, AfroSocaLove Marketplace Tour, and One Love Festivals.
We are committed to providing customers with clear information about how we collect and use personal information, process purchases, fulfill merchandise orders, manage event tickets, and handle customer service inquiries.
This document outlines our Privacy Policy and Terms of Service.
By accessing our website, purchasing merchandise, purchasing event tickets, or using our services, you acknowledge the applicable terms and privacy practices described below.
PART I: PRIVACY POLICY
1. Personal Information We Collect
When you visit our website, make a purchase, register for an event, or contact our customer service team, we may collect certain personal information.
This information may include:
- Your full name.
- Email address and telephone number.
- Billing and shipping addresses.
- Purchase history and order information.
- Merchandise preferences, including sizes, colors, and quantities.
- Event ticket purchases and registration details.
- Payment transaction information.
- Customer service communications and refund requests.
We may also collect information automatically when you interact with our website, including your IP address, browser type, device information, website activity, and cookie identifiers.
Payment information is processed through our authorized payment providers. We may receive transaction confirmations and limited payment details necessary to administer purchases and refunds.
2. Event Ticket & Registration Information
When you purchase an event ticket, we may collect information necessary to process your transaction, issue admission credentials, and manage your event experience.
This may include your name, email address, telephone number, ticket category, event location, event date, ticket confirmation number, and purchase details.
We use this information to:
- Process event ticket purchases and registrations.
- Deliver digital tickets and order confirmations.
- Verify admission and manage event check-in.
- Communicate event details and admission instructions.
- Notify ticket holders of event postponements, cancellations, or venue changes.
- Process eligible ticket refunds and exchanges.
- Respond to customer service inquiries.
- Maintain records necessary to resolve transaction disputes.
Where necessary, information may be shared with authorized event staff, ticketing providers, venue operators, and service providers responsible for event administration.
3. How We Use Your Personal Information
We use personal information to operate our business and provide products and services to customers.
Our purposes include processing payments, fulfilling merchandise orders, arranging shipping, issuing event tickets, verifying admission, responding to customer inquiries, and administering eligible refunds.
We may also use personal information to identify potentially fraudulent transactions, maintain website security, improve our services, evaluate website performance, and comply with applicable legal requirements.
Where permitted by law and consistent with your communication preferences, we may use your information to provide updates about upcoming events, merchandise releases, promotions, and other AfroSocaLove offerings.
4. Marketing & Promotional Communications
AfroSocaLove may send marketing emails and promotional communications relating to our clothing, merchandise, festivals, marketplace events, and affiliated experiences.
You may unsubscribe from promotional emails using the unsubscribe link included in an applicable marketing message or by contacting supply@afrosocalove.com.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages, including order confirmations, shipping updates, ticket information, event postponement notices, cancellation announcements, and refund confirmations.
We will obtain consent for marketing communications where required by applicable law.
5. Cookies & Website Tracking
Our website may use cookies, pixels, tags, and similar technologies to support website functionality, maintain shopping carts, process transactions, prevent fraud, analyze website performance, and improve the customer experience.
Certain technologies may also be used for advertising and marketing purposes, subject to our actual website configuration and applicable privacy requirements.
You may be able to manage cookies through your browser settings or available website privacy controls.
Disabling certain essential cookies may affect the functionality of our website.
Where required by law, we will provide appropriate consent and preference-management options for nonessential tracking technologies.
6. Sharing Your Personal Information
We may share personal information with authorized service providers when necessary to operate our business.
These providers may include:
- Shopify and other e-commerce service providers.
- Payment processors and financial service providers.
- Event ticketing and registration platforms.
- Shipping and merchandise fulfillment providers.
- Customer service and communication platforms.
- Website analytics and marketing providers.
- Authorized event staff and venue service providers.
- Professional advisers and legal authorities when necessary.
Personal information may also be disclosed when required to comply with applicable laws, respond to lawful requests, investigate suspected fraud, or protect legal rights.
We do not disclose customer information to unrelated third parties for purposes outside those described in this policy without an appropriate legal basis.
7. Third-Party Platforms
Our online store operates using Shopify.
Shopify may process personal information in connection with website operations, checkout, payments, order administration, and other services.
Shopify's privacy policy is available at:
https://www.shopify.com/legal/privacy
AfroSocaLove may also use third-party ticketing platforms, payment processors, shipping providers, and other authorized services.
These providers may maintain separate privacy policies governing their own collection and processing of personal information.
Customers are encouraged to review the applicable policies of independent third-party platforms when using their services.
8. Data Security
AfroSocaLove takes reasonable measures designed to protect customer information against unauthorized access, disclosure, alteration, and misuse.
These measures may include appropriate access controls, secure payment processing arrangements, and restrictions on access to customer records.
Although we work to protect personal information, no electronic storage or online transmission system can be guaranteed to be completely secure.
If you suspect unauthorized access to your account or personal information, please contact us promptly.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.
This may include maintaining merchandise purchase records, event ticket transactions, refund histories, customer service correspondence, and records necessary for financial reporting or legal compliance.
When personal information is no longer required for an applicable purpose, we will delete, anonymize, or otherwise securely dispose of it in accordance with our retention procedures and applicable law.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Obtain a copy of certain personal information.
- Withdraw consent for specific processing activities.
- Object to or restrict certain uses of your information.
- Opt out of certain targeted advertising or personal information sharing activities.
To submit a privacy request, please contact supply@afrosocalove.com.
We may take reasonable steps to verify your identity before fulfilling a request.
Certain information may need to be retained when permitted or required by law, including records necessary to complete transactions, administer refunds, investigate fraud, or comply with legal obligations.
We will respond to eligible privacy requests within the timeframes required by applicable law.
11. International Customers
AfroSocaLove may serve customers located outside the United States.
Personal information may be transferred to, processed in, or stored in the United States or other countries where our authorized service providers operate.
Where applicable, we will take appropriate measures to comply with legal requirements governing international transfers and processing of personal information.
International customers may have additional rights under the privacy laws of their country or region.
12. Children's Privacy
Our online store and ticket purchasing services are not directed toward children under the age of 16.
We do not knowingly collect personal information directly from children under 16 without appropriate authorization where required.
Certain AfroSocaLove events may admit children accompanied by a parent or legal guardian, subject to the individual event's admission requirements.
If you believe a child has provided personal information without appropriate authorization, please contact supply@afrosocalove.com.
13. Changes to Our Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website functionality, services, or applicable legal requirements.
When changes are made, we will update the effective date displayed on this page.
Where required, we will provide additional notice or obtain appropriate consent before implementing material changes to how personal information is processed.
PART II: TERMS OF SERVICE
14. Overview & Acceptance of Terms
This website is operated by AfroSocaLove Supply.
Throughout these Terms of Service, the terms "AfroSocaLove," "we," "us," and "our" refer to the business operating this website.
AfroSocaLove offers clothing, merchandise, event tickets, and related products and services through our online store and affiliated event platforms.
By accessing our website, creating an account, making a purchase, or registering for an event, you agree to these Terms of Service and the applicable policies referenced herein.
These Terms apply to website visitors, merchandise customers, ticket holders, and other users of our services.
If you do not agree to these Terms, please discontinue use of our website and services.
15. Online Store & Account Requirements
By making a purchase through our website, you represent that you are legally permitted to enter into the transaction under the laws applicable to you.
Customers under the age of majority must have authorization from a parent or legal guardian where required.
You agree to provide accurate, complete, and current information when making purchases, registering for events, or creating an account.
You are responsible for maintaining the confidentiality of your account credentials and notifying us promptly if you suspect unauthorized account activity.
You may not use our website or services for fraudulent, unlawful, or unauthorized purposes.
16. Products, Merchandise & Availability
AfroSocaLove offers clothing, accessories, branded merchandise, and other products through our website.
We make reasonable efforts to display product descriptions, images, available sizes, colors, and prices accurately.
Actual product colors may vary slightly depending on device settings and display characteristics.
Products may be subject to limited availability, quantity restrictions, or discontinuation.
If an ordered product becomes unavailable, we will communicate the available replacement, cancellation, or refund options.
We reserve the right to correct inaccurate product information and pricing, subject to applicable law and any obligations arising from an accepted purchase.
17. Pricing, Payments & Order Confirmation
All prices are displayed in the currency indicated at checkout.
Applicable taxes, shipping charges, ticketing fees, and other mandatory charges will be disclosed before purchase in accordance with applicable law.
Customers are responsible for reviewing their order details before submitting payment.
Payment must be completed using an accepted payment method.
Following a successful transaction, customers will receive an order confirmation or other appropriate purchase acknowledgment.
We may review transactions for suspected fraud, unauthorized payment activity, or material ordering errors.
If AfroSocaLove cancels an accepted order before delivering the purchased goods or services, we will provide the applicable refund.
18. Merchandise Shipping & Delivery
Merchandise orders generally arrive within 14–30 days, depending on product availability, processing requirements, shipping destination, and carrier services.
Certain products may require additional production or fulfillment time.
We will communicate estimated shipping or delivery dates when available.
Shipping and processing times may increase during holidays, promotional sales, or periods of unusually high order volume.
If we are unable to ship an order within the applicable promised timeframe, we will provide the required delay notification and cancellation or refund options.
Customers are responsible for providing accurate shipping information.
If merchandise arrives damaged, contains incorrect items, or is not delivered as expected, customers should contact supply@afrosocalove.com.
19. Merchandise Returns & Exchanges
Customers may request a standard merchandise return or exchange within 14 calendar days of receiving their order.
To qualify for a standard return, merchandise must be unused, unworn, unwashed, and in its original condition, with original tags and packaging where applicable.
Customers who receive damaged, defective, or incorrect merchandise should contact our Customer Experience Team within 30 calendar days of receiving their order.
To request a return or exchange, please email supply@afrosocalove.com and include your order number, purchase email address, items being returned, reason for the request, and preferred resolution.
Photographs may be requested when necessary to assess merchandise damage, defects, or incorrect fulfillment.
Approved refunds will be issued to the original payment method unless the customer chooses another available resolution.
For approved returns involving incorrect, damaged, or defective merchandise attributable to AfroSocaLove Supply, we will provide an appropriate return shipping solution at no additional cost.
For standard returns involving a change of mind or sizing selected by the customer, return shipping charges may apply.
Our full Refunds & Exchange Policy provides additional information about merchandise eligibility, return procedures, and refund processing.
Nothing in this section limits applicable consumer rights.
20. Event Ticket Purchases
AfroSocaLove Supply may offer tickets to AfroSocaLove Festivals, AfroSocaLove Marketplace Tour events, One Love Festivals, and other affiliated experiences.
Before purchasing a ticket, customers are responsible for reviewing the event date, location, admission category, age requirements, and applicable admission conditions.
Ticket purchases are generally final for events that proceed as scheduled, except where otherwise provided by our Event Ticket Refund & Exchange Policy, applicable event-specific terms, or law.
Customers will receive an order confirmation, digital admission credential, or other appropriate proof of purchase.
A ticket ordinarily provides one admission unless the purchased ticket category or promotional offer expressly includes additional admissions.
21. Event Postponements & Rescheduled Dates
AfroSocaLove may postpone or reschedule an event because of weather, venue availability, permitting requirements, public safety concerns, logistical circumstances, or other operational reasons.
If an event is postponed or rescheduled, affected ticket holders will be notified of the updated event information as soon as reasonably possible.
Original tickets will remain valid for the rescheduled date unless the customer receives a refund or the original ticket is otherwise lawfully replaced.
Customers who do not wish to attend the rescheduled event may request a refund of their affected ticket purchase.
Refund requests should be submitted to ticketing@afrosocalove.com.
Refunds for eligible rescheduled-event requests will be provided within the applicable legal or published policy timeframe.
Customers will not be required to accept store credit, complimentary tickets, or admission to another event instead of a monetary refund when they are legally entitled to receive one.
If an event is postponed and a new date has not been confirmed, affected customers may request a refund rather than retain their tickets indefinitely.
22. Event Cancellations
If AfroSocaLove cancels an event and does not provide a replacement event, affected ticket holders will be eligible for a refund.
For tickets sold directly by AfroSocaLove, cancellation refunds will include the ticket purchase price and applicable mandatory ticket fees collected by us, subject to the applicable policy and law.
Refunds will be issued to the original payment method whenever possible.
Refunds for canceled events will be provided within the applicable legal or published policy timeframe.
Customers purchasing tickets through authorized third-party ticketing platforms may need to follow the applicable provider's refund procedures.
Third-party processing requirements do not eliminate refund rights provided by applicable law.
23. Complimentary Tickets & Additional Admission Offers
AfroSocaLove may occasionally offer complimentary tickets, bonus admission, upgrades, or other accommodations when an event is postponed or rescheduled.
These offers are intended to thank customers for their patience and continued support.
Complimentary ticket offers may vary by event and will be communicated separately.
Customers who choose to retain their original tickets may be eligible for applicable complimentary admission offers.
Accepting complimentary tickets does not eliminate applicable refund rights.
If a customer requests and receives a refund, complimentary tickets issued solely as an incentive for retaining the refunded purchase may be canceled.
Complimentary tickets have no cash redemption value and are not independently refundable.
24. Event Changes & Programming
AfroSocaLove may make reasonable changes to event schedules, performers, programming, or other operational arrangements.
Changes may occur because of artist availability, venue requirements, weather conditions, safety considerations, or other circumstances.
If an event's location, duration, admission category, or overall experience changes materially, AfroSocaLove will communicate the relevant information to affected ticket holders and provide any accommodations or refund options required by the applicable ticket policy and law.
Minor schedule adjustments or changes to individual performers do not automatically entitle a customer to a refund unless a specific feature was guaranteed as part of the purchase or a refund is otherwise required.
25. Weather, Emergencies & Unforeseen Circumstances
Certain AfroSocaLove events take place outdoors and may be affected by severe weather or other circumstances outside our reasonable control.
AfroSocaLove may postpone, relocate, modify, interrupt, or cancel an event when necessary to protect attendees, vendors, performers, staff, and the public.
Affected customers will receive information about event changes and applicable ticket options.
A disruption caused by circumstances outside our control does not automatically eliminate customers' refund rights.
If an event begins but cannot be completed, refund eligibility will depend on the extent of the interruption, the services delivered, the applicable ticket policy, and legal requirements.
26. Event Admission & Ticket Verification
Customers must present an accepted ticket, confirmation, QR code, or other valid admission credential when entering an event.
AfroSocaLove may verify admission using the ticket holder's name, order number, purchase confirmation, or other appropriate verification method.
Each valid ticket generally permits one admission unless the applicable ticket category or promotional offer expressly provides otherwise.
VIP, complimentary, and other special admission categories may have additional conditions, which will be disclosed when the tickets are offered.
Ticket transfers may be permitted when supported by the applicable ticketing platform and event requirements.
Duplicated, fraudulent, invalid, or previously redeemed tickets may be refused admission following appropriate verification.
27. Event Safety & Attendee Conduct
AfroSocaLove is committed to maintaining a safe and welcoming environment for attendees, vendors, performers, staff, and the surrounding community.
Attendees must comply with applicable laws, venue regulations, and reasonable event safety instructions.
Prohibited conduct includes violence, threats, harassment, unlawful activity, and conduct that creates a serious safety risk for other attendees or event personnel.
AfroSocaLove may refuse admission or remove individuals who violate applicable safety requirements, subject to applicable law.
Where an attendee is lawfully removed for serious misconduct, a refund will not ordinarily be provided unless otherwise required by law.
Event-specific age requirements, prohibited items, reentry rules, and security procedures may vary and will be communicated where applicable.
28. Third-Party Services & Ticketing Platforms
Our website may contain links to third-party websites, ticketing services, payment processors, and other external platforms.
AfroSocaLove may use authorized third-party providers to process purchases, issue tickets, deliver merchandise, or provide related services.
These providers may maintain their own terms and privacy policies.
When purchasing tickets or merchandise through an authorized third-party platform, additional processing requirements may apply.
However, third-party platform terms do not eliminate consumer rights or refund obligations imposed by applicable law.
We are not responsible for the independent content or practices of unrelated third-party websites that are not under our control.
29. Intellectual Property
The AfroSocaLove name, associated brand names, logos, website content, original photographs, graphics, designs, and other creative materials are owned by AfroSocaLove or used with appropriate authorization.
These materials may be protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, sell, modify, or commercially exploit our protected intellectual property without appropriate authorization.
Purchasing merchandise or event tickets does not transfer ownership of AfroSocaLove's intellectual property to the purchaser.
Customers may use our website and purchased digital tickets for their intended personal purposes, subject to these Terms.
30. User Submissions & Reviews
Customers may submit reviews, feedback, photographs, comments, or other content through our website or authorized communication channels.
You are responsible for ensuring that any content you submit is lawful and does not infringe the rights of others.
You grant AfroSocaLove a nonexclusive, royalty-free license to use content that you intentionally submit for publication through our services for purposes reasonably connected with displaying, operating, and promoting those services.
This license does not transfer ownership of your content to AfroSocaLove.
We reserve the right to remove content that violates applicable law, infringes third-party rights, or breaches our published website standards.
Personal information submitted through our services will be handled in accordance with our Privacy Policy.
31. Prohibited Website Activities
You agree not to use our website or services to:
- Engage in fraudulent or unlawful transactions.
- Attempt to obtain unauthorized access to customer accounts or website systems.
- Introduce malicious software, viruses, or harmful code.
- Interfere with website functionality or security.
- Misrepresent your identity or submit deliberately false transaction information.
- Infringe the intellectual property or privacy rights of others.
- Use automated systems to disrupt or improperly access our services.
- Harass, threaten, or unlawfully discriminate against other users or event participants.
We may restrict access to our services when reasonably necessary to address unlawful activity, protect website security, or enforce these Terms.
32. Website Availability & Accuracy
We make reasonable efforts to maintain the availability and functionality of our website.
Temporary interruptions may occur because of maintenance, technical issues, service provider interruptions, or other circumstances.
We do not guarantee uninterrupted access to every website feature.
We may correct errors or update website content when necessary, subject to applicable legal requirements and our existing obligations to customers.
Nothing in this section permits AfroSocaLove to disregard confirmed purchases, withhold refunds that are owed, or retroactively remove consumer rights.
33. Limitation of Liability
To the extent permitted by applicable law, AfroSocaLove will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer refund obligations or liability arising from conduct for which exclusion is prohibited by law.
Any enforceable limitation of liability will apply only to the extent permitted by the laws governing the relevant transaction or claim.
34. Governing Law
These Terms of Service are governed by the laws of the State of Georgia, United States, subject to applicable conflict-of-law principles and mandatory consumer protection laws that may apply to particular transactions.
This provision does not eliminate rights or remedies that customers may have under mandatory laws applicable to their purchases, including laws governing event ticket sales in the jurisdiction where an event takes place.
35. Changes to These Terms
AfroSocaLove may update these Terms of Service to reflect changes in our business operations, products, event services, website functionality, or legal obligations.
Updated Terms will be published on our website with a revised effective date.
Changes will apply prospectively unless otherwise lawfully agreed or required.
We will not retroactively eliminate refund rights or other material customer protections that applied to purchases made before the updated Terms took effect.
Where required, we will provide additional notice or obtain appropriate consent for material changes.
36. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the extent necessary.
The remaining provisions will continue to apply to the extent permitted by law.
PART III: CONTACT INFORMATION
For questions about our Privacy Policy, Terms of Service, merchandise purchases, event ticket purchases, or customer service procedures, please contact us using the appropriate information below.
AfroSocaLove Supply
Website: https://afrosocalovesupply.com
Merchandise, shipping, returns, and general customer service:
Event ticket purchases, admission, cancellations, postponements, and ticket refunds:
